TERMS OF PURCHASE
ONEGRIPPER AB www.onegripper.com Business number: 559691-0371 Email: info@onegripper.com
DELIVERIES
We offer different shipping options from DHL, DSV and FedEx. Express is available as a shipping option. Shipping information and price are stated at checkout.
Your order is processed immediately after your order has been received. Orders received before 12pm Monday to Friday will be processed and dispatched the same day provided the item ordered is in stock. Orders received on Saturdays and Sundays are processed and shipped the next working day. Normally, all packages are delivered to the recipient within 1–10 days regardless of the shipping option. We are not responsible for any delays by shipping companies.
Have you received the wrong goods or is something missing? Then contact us immediately so we can correct it.
IMPORT DUTIES AND TAXES
Some products are shipped from our European warehouse. Orders delivered outside the European Union may be subject to import duties, taxes, and customs fees levied by the destination country's customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Onegripper AB has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
PAYMENT
All prices are current and may change in the future. The individual and current total price for your order is summed up at checkout, including any charges for shipping and payment, as well as VAT.
We offer the following payment methods:
- Shopify Payments
- Swish
- Klarna Checkout
- PayPal Checkout
Conditions for payment are also specified in the checkout under the respective payment options.
VALUE ADDED TAX
All prices are inclusive of 25% VAT for individuals within the EU and exclusive of VAT for companies within the EU as well as individuals and companies outside the EU.
OPEN PURCHASE / RIGHT OF WITHDRAWAL
For Onegripper, it is very important that you are completely satisfied when you shop with us. You have 30 days right of withdrawal after you have received the product. The item must be returned unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@onegripper.com or log in to your account and request a return directly from your order history.
If we accept the return, we will refund what you paid for the item within 10 business days from the day we received and approved the return. The buyer is responsible for return shipping charges, except in the case of an exchange — see our Return & Refund Policy for full details.
European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. This 14-day window begins from the day you (or a third party you designate) receive the last item in your order, and it extends over weekends and public holidays. You may also cancel your order at any time before it has been fulfilled by contacting us at info@onegripper.com or through your account order history.
COMPLAINT
According to the Consumer Purchase Act, you as a customer have the right to complain for 3 years after you have received the product. If you want to make a complaint about a product, this must be communicated within a reasonable time. If you received a damaged product, or we sent the wrong product, you must send us a complaint via info@onegripper.com as soon as possible after receiving the product.
When returning an item, the customer is always responsible for the return shipping. In the event of an approved complaint, we will cover the shipping on presentation of a receipt. If we cannot send you a new item within a reasonable time, we will refund the return shipping and what you paid for the damaged or wrongly sent item.
GUARANTEE
All products we sell are guaranteed against manufacturing defects according to the Consumer Purchase Act.
SATISFIED CUSTOMER GUARANTEE
We are keen that our customers are satisfied with our products and service. If for some reason your product from us does not live up to your expectations before unpacking and use, please contact us. We promise to do our best to help in any situation.
PERSONAL DATA POLICY
When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your data in our business to fulfill the agreement with you. According to GDPR, you have the right to receive the information that we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us by email at info@onegripper.com.
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